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31 High St, Aldridge, Walsall WS9 8LX, UK – 01922 455897
I have been using this practice for a few years now and have been pleased with the service. I went for my regular 6 monthly check up at the dentist a few days ago. Usually I get there bang on time at 8am or early and have to wait up to 15 minutes to be seen. Fair enough it's the first appointment, so I have never complained. On this occasion I had to drop my daughter off at school breakfast club and the car park was really busy so I arrived 5 mins late. There was only one person on reception. The customer in front of me had come without his wallet but only told the young guy on reception after he had filled out all of his paperwork / checked in etc. and he then had to book another appointment as they wouldn't allow him to pay later.By this time it was 8.15. I booked in for my appointment and was told that as I was 15 minutes late the dentist may not be able to see me. I pointed out that I had been standing there for 10 minutes and he had looked at me several times while serving the other guy. He said he would see what he could do. The next minute my dentist (who is really nice) came out and invited me into the treatment room. The receptionist then stood up, followed us in and started working as the dental assistant. So presumably my treatment couldn't have started earlier anyway. The dentists here are always excellent and very professional. On this occasion the receptionist was over officious, not at all welcoming and pretty rude to be honest. I admit that I arrived 5 minutes late, but I have regularly had to wait 10 to 15 minutes after my appointment time to be seen before and have never complained. So I found the receptionist's attitude to be pretty poor. Hopefully it was just a blip and the level of customer service will improve in future.
Highly recommended. I hadn't been for a check up for a few years. I needed help and they made me an appointment within a couple of hours. Fabulous dentists and dental nurses made me feel at ease. I wouldn't want to go anywhere else.
21 Portland Rd, Aldridge, Walsall WS9 8NS, UK – 01922 896281
I experienced a polite and friendly reception at this practice. My treatment was explained, and given in a caring and professional manner. Many thanks to the team at Priory.
Great dentist , very helpful and friendly
33B Pelsall Ln, Walsall WS4 1NA, UK – 01922 640554
First visit today, really impressed with the practice,had a broken tooth sorted today plus exrays and a clean most efficient, painless, and relaxing atmosphere definitely recommend.thankyou.
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